Returns & Exchanges
At Holloways of Ludlow, we want you to be delighted with your purchase; however, if you are not entirely satisfied, we offer a 14-day return period for most items in their original condition and packaging.
Contact Customer Support
Email our returns team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.
Securely Package Your Item
Ensure the product is in its original, undamaged packaging and placed inside a sturdy shipping box to prevent damage during transit.
Arrange Shipping
Send the package via a tracked courier service to our main warehouse address, ensuring the RMA number is clearly marked on the outer label.
Inspection and Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing